We strive to ensure timely deliveries and a smooth return process. Please review our shipping and return policy below.

1. Shipping Information

• Orders are processed within 1-3 business days.

• Standard delivery within Malaysia takes 3-7 business days, while international shipping may vary.

• Shipping fees are calculated at checkout based on location and weight.

2. Tracking Orders

• Once your order is shipped, you will receive a tracking number via email.

• Customers are responsible for tracking their orders and ensuring availability for delivery.

3. Return & Refund Policy

• Returns are accepted within 7 days of receiving the order.

• Items must be unworn, unwashed, and in original condition with tags attached.

• Sale and promotional items are non-returnable and non-refundable.

• Refunds will only be issued for defective or incorrect items.

4. Return Process

• To initiate a return, email admin@elrahexclusive.com with your order number and reason for return.

• Returns due to a customer’s change of mind are not accepted.

• Customers are responsible for return shipping costs unless the return is due to our error.

5. Refunds

• Refunds for defective or incorrect items will be processed within 7-14 business days.

• Refunds will be issued via the original payment method or store credit.

6. Important Notes

• Elrah Exclusive reserves the right to refuse returns that do not meet the policy criteria.

• We are not responsible for returns lost in transit; tracking is recommended.

For any shipping or return inquiries, reach out to admin@elrahexclusive.com.